Complaints

How to Submit a By-law Complaint

By-law infraction complaints must be submitted in writing with the name and contact information of the complainant. All complainant information will remain confidential.

Coming June 2024: You will be able to submit a complaint through the Owen Sound By-law Enforcement Portal.  In order to do so, you need to provide an address. If you don’t have an address, you will be able to select a location on the map that is closest to the infraction location and provide detailed complaint information.

If your complaint is not by-law enforcement related, it can be submitted through the Report a Concern form.

By-law Complaint Process

By-law Enforcement Officers respond to complaints based on priority and the priority list may change based on Officer discretion. The infographic below outlines how by-law complaints are processed.