Tenants and Landlords

Water billing accounts are attached to the property, not the customer.  This means, if you move, your account does not move with you.  You will be issued a new account number with your new property.

Below are some frequently asked questions regarding moving houses and water bills.  More info can be found in the linked
Property Tax and Water Billing Home Owner Information Package.

If you are purchasing or selling a property within Owen Sound, please complete the Property Sale/Purchase Form.  Please advise us of your upcoming move at least 14 days prior to the closing date.

As of July 21, 2025, Council adopted a new Utility Billing Policy (AF018) that requires all utility accounts to be in the property owner’s name.

With this change, any existing utility accounts held in a tenant's name will be honoured until either the tenancy changes ownership or in cases of significant arrears being transferred to the tax roll, which results in the account being finalized.

For any new accounts, responsibility for water and wastewater charges during the tenancy is a private arrangement between the tenant billing designate and the property owner, to be determined between the two parties.

If you are selling a property within Owen Sound, please complete the Online Move Request Form at least 14 days prior to the closing date to provide the legal names of the owners, mailing or email address for the water bill, and a phone number we may contact you at. 

Your final or new water bill will be mailed to you at the forwarding address or email address after receiving the final reading. A meter reading will be obtained near the closing date. If no reading is obtained from either you or the new owner, we will finalize the account with an estimated reading.

Would you like to add, remove, or change a name on your water bill?

Please fill out and return the completed Water Billing Name Change Request Form.

If you are adding a tenant's name to your account so they can also receive billing information, please fill out a Letter of Authorization application.

Do you own property in Owen Sound, but would like your water bill to be mailed to an alternative address? 
Please fill out a Mailing Address Change Request form. 

Or switch to paperless billing by completing the paperless billing enrolment form here. You will no longer receive a paper copy of your bill.

Effective July 21, 2025, the City of Owen Sound implemented a new Utility Billing Policy (AF018), adopted by Council. Under this updated policy, standard leak adjustments are no longer offered. Charges for water that has passed through the meter are considered fully billable, even when the usage results from plumbing failures or accidental consumption.

Responsibility for internal plumbing, fixtures, and appliances rests with the property owner. However, if you believe there are extenuating circumstances beyond a typical leak (e.g., meter malfunction or extraordinary situations outside your control), you may submit a written request for formal review.

How can I detect water leaks and what if they affect my water bill?

If you have a water leak that goes undetected, your water use will increase, leading to higher consumption charges, and, ultimately, higher water bills. 

To help avoid such instances, we have created a useful water leak detection guide for your reference. 

Even a small drip can have a huge impact on your water bill. To estimate how much water is wasted on a daily/monthly/yearly basis in your household, visit DrinkTap.org (please note: this is for estimation purposes only).

We're using less water but paying more - why?

The City’s water and wastewater systems are highly capital-intensive, thus the majority of the costs required to maintain this infrastructure are fixed. Therefore, the City's costs do not decrease based on the amount of water conserved. If the majority of the City’s costs remain fixed and consumption decreases, rates will increase (on a per-unit basis).

How can I conserve water?

1. Be aware of the amount of water you use:
   One cubic metre (1 M3) of water is equal to 1,000 litres of water (or 220 gallons).
   One drip per second wastes 10 M3 or 10,000 litres of water per year.
2. In a bathroom:
   - A single toilet accounts for 1/3 of water used in most homes!
   - Leaking toilets can be silent.  If a drop of food colouring in the tank seeps into the bowl, there is a leak.
   - Running water while brushing teeth wastes 4 M3 or 4,000 litres of water per year.
   - Install low-pressure toilets, water-saving shower heads, and low-flow faucet aerators.
3. In the kitchen and laundry rooms:
   - Replace washers in faucets every few years, especially if you live in an older home.  You can't always hear a faucet leaking.
   - Run only full loads of dishes or laundry.
4. Outdoors:
   - Use a rain barrel to collect run-off to water plants.
   - Water your lawn only when required.  A good way to tell if your lawn needs watering is to step on the grass.  If the grass springs back up when you move, it doesn't need water.
   - Fix leaking hoses and winterize outdoor taps.
   - Wash your car with a pail of water and rise with a trigger hose nozzle.
   - Add a layer of mulch around trees and plants.  Mulch slows evaporation, retaining moisture and discouraging weed growth.
   - Report water leaks or broken pipes.

What infrastructure does the City maintain, associated with water and wastewater?

- 300 kilometres of pipes

- 11 pressure-reducing chambers

- 6 pressure zones

- 2 water pumping stations

- 8 wastewater pumping stations

- 1 water reservoir

- 1 water treatment plant

- 1 wastewater treatment plant

- 663 fire hydrants

The City of Owen Sound's Water and Wastewater Treatment Plants are located on the eastern shore in Owen Sound, on 3rd Avenue East, just north of the Bayshore Community Centre.  

Wastewater is thoroughly treated to ensure it is safe for the public's health and the environment. For a detailed description of each treatment stage, download our wastewater treatment brochure: The City of Owen Sound's Wastewater Treatment Process.

Why does the City flush water from fire hydrants?

Annual hydrant flushing takes place between May and September. This practice:

- Verifies proper operation of the hydrant

- Evaluates flow level availability to the hydrant

- Verifies the quality of water being sent to residential water customers

- Removes mineral and sediment buildup from water mains

Can we capture the water flushed from hydrants for re-use?

Current resources are not set up for collection of water being pumped out of hydrants for re-use throughout the City (watering gardens, etc.)

What is a cubic metre?

Water consumption is read in cubic metres. Every one cubic metre is equal to 1,000 litres - or 220 gallons - of water.