On January 12, an announcement from the Provincial Government was made, declaring a State of Emergency and Stay-at-Home Order. As a result, City Hall will remain closed to the public until Tuesday, February 16, 2021, following the Family Day long weekend.
The following methods of payment are available for you to pay your water bill:
- Over the Phone: During the closure of City Hall, credit card payments will be accepted over the phone.
- Cheques: Cheques may be placed in the drop box located at the front door of City Hall - please include the detachable portion of your bill. Please do not place cash in the drop box.
- At your bank: Pay at the teller or through an ATM. You are responsible to pay any service charges levied by them. Please take the entire bill with you.
- Internet banking: Most financial institutions offer the "City of Owen Sound" or "Owen Sound City" as a payee. Be sure to pick "Water" to ensure that your payment is applied to the correct account.
- Mail: You may mail your cheque to City Hall - Please include the detachable portion of the bill.
City of Owen Sound - Property Tax Department
808 2nd Ave East
Owen Sound, ON. N4K 2H4 - Pre-authorized payment (PAD) plan: Payments are automatically deducted from your bank account.
- Online: Credit card payments may be completed through www.paysimply.ca. This secure, third-party Canadian payment provider accepts Visa, Mastercard and American Express for a convenience fee.
COVID-19: City of Owen Sound |
||||||||||||||||||||||||||||
For the most up to date information, please visit the City's COVID-19 webpage. In order to help our rate-payers during this time, the following is a list of measures the City of Owen Sound has currently implemented:
|
||||||||||||||||||||||||||||
Water and Wastewater Rates |
||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||
How to Pay your Water Bill |
||||||||||||||||||||||||||||
The City of Owen Sound has a number of options available to our customers for payment of your water bill:
Payment must be received at City Hall by the due date to avoid penalty. A late payment charge of 1.5% (18% perannum) is calculated on the amount outstanding and will be added to the water utility account on the 15th of each month after the due date, and on each 15th of the month thereafter. For more information, questions, or comments please contact our Utilities Collection Clerk at 519-376-4440 ex 1243 or waterbilling@owensound.ca. |
||||||||||||||||||||||||||||
Understanding your Water Bill |
||||||||||||||||||||||||||||
Water billing in the City of Owen Sound is billed every three months. To provide clarity and transparency, we have designed a water bill template offering an explanation of the bill structure. |
||||||||||||||||||||||||||||
Water Billing Cycle Map |
||||||||||||||||||||||||||||
Did you know that the first three digits of your utility account indicate when your water meter will be read? For the account number 007.009221.00, the 007 indicates that your meter will be read on cycle 7. Refer to our Water Billing Cycle Map to find out the meter read dates and due dates for your cycle. |
||||||||||||||||||||||||||||
Pre-Authorized Debit (PAD) Enrolment |
||||||||||||||||||||||||||||
Set up a pre-authorized debit plan to pay your Water Bill conveniently and efficiently. Payments are automatically deducted from your bank account on the due date of each bill. Residents are provided the convenient option to either:
Returned payments (i.e. NSF) are subject to a $40.00 charge as well as penalty charges. To be eligible to enroll in any of our PAD plans, there must be no outstanding arrears on your water account. |
||||||||||||||||||||||||||||
Paperless Billing (E-Billing) Enrolment |
||||||||||||||||||||||||||||
Paperless billing offers a convenient, timely, effective, and environmentally friendly way to receive your bills. These e-bills will look the same as your paper copy and your billing cycle will remain the same. If you would like to enroll, please complete the paperless billing enrolment form. You will no longer receive a paper copy of your bill. |
||||||||||||||||||||||||||||
Water Billing Forms (Banking Change, PAD Cancellation, Mailing Address Change & More) |
||||||||||||||||||||||||||||
Below you will find the forms required to change your banking information, cancel a PAD plan, update your mailing address, and change the name on your water bill.
|
||||||||||||||||||||||||||||
Property Sale/Purchase Form |
||||||||||||||||||||||||||||
If you are purchasing or selling a property within Owen Sound, please complete the Property Sale/Purchase Form. Please advise us of your upcoming move at least 14 days prior to the closing date. |
Billing Designate Form |
||||
If you are a tenant, you and your landlord must complete and sign a billing designate form. A billing designate form authorizes the City of Owen Sound to activate a water billing account in a tenant's name for the period that they will be residing at a rental property. |
||||
Home Owner Information Package |
||||
For questions and answers about buying and selling your home within the City of Owen Sound, please refer to the Property Tax and Water Billing Home Owner Information Package. |
||||
Water Conservation Tips |
||||
![]() |
||||
Water Leaks |
||||
|
Wastewater Treatment Process & Information |
The City of Owen Sound Wastewater Treatment Plant is located on the eastern shore in Owen Sound, on 3rd Avenue East, just north of the Bayshore Community Centre. Wastewater is thoroughly treated to ensure it is safe for the public's health and the environment. For a detailed description of each treatment stage, download our wastewater treatment brochure: The City of Owen Sound's Wastewater Treatment Process. |
Contact Us