How do I pay a water bill

   The City of Owen Sound has a number of options available to our customers for payment of your water bill: 

  • In person: At City Hall during normal business hours. We accept payment by cheque, cash, or debit.
  • Cheques: Cheques may be dropped in the afterhours drop box located at the front door of City Hall - please include the detachable portion of your bill. We recommend that you place your cheque in a sealed envelope with 'water billing' written upon it. Please do not place cash in the drop box. 
  • At your bank or trust company: Pay at the teller or through an ATM. You are responsible to pay any service charges levied by them. Please take the entire bill with you.
  • Internet/telephone banking: Most financial institutions offer the "City of Owen Sound" or "Owen Sound City" as one of their payments. Be sure to pick "Water" and not taxes to ensure that your payment is applied to the correct account. 
  • Mail: You may mail your cheque to City Hall - Please include the detachable portion of the bill.

City of Owen Sound - Water Billing Department 
808 2nd Ave East
Owen Sound, ON. N4K 2H4

  • Pre-authorized payment (PAD) plan: Payments are automatically deducted from your bank account on the due date of each bill. 
  • Credit card: Payments may be completed through Paymentus. This secure, third-party online payment provider accepts Visa, Mastercard and American Express for a convenience fee. Paymentus credit card payments can also be completed by calling 1-888-253-8916.

Payment must be received at City Hall by the due date to avoid penalty. A late payment charge of 1.5% (18% perannum) is calculated on the amount outstanding and will be added to the water utility account on the 15th of each month after the due date, and on each 15th of the month thereafter. 

For more information, questions, or comments please contact our Utilities Collection Clerk at 519-376-4440 ex 1243 or

Additional information about your water bill may be found here

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