The City of Owen Sound is committed to offering persons with disabilities the opportunity to pursue healthy and balanced lifestyles. This commitment extends to residents, visitors, and employees with visible and/or non-visible disabilities.
The City affirms its commitment to meet the requirements of the Ontarians with Disabilities Act, 2001 (ODA), Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and the Ontario Human Rights Code.
If you are looking for additional information and helpful advice to support people with disabilities, you can visit Able Safety's website.
| Accessibility Advisory Committee |
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The City of Owen Sound's Accessibility Advisory Committee advises City Council and staff members (on matters that fall within their mandate) on ways to identify, prevent, and remove barriers that may limit opportunities for individuals with disabilities to fully participate in society. The Committee is formed in compliance with the AODA and ODA and includes people with disabilities and City Council representatives. More information about the Accessibility Advisory Committee can be found on our Committees webpage. |
| Multi-Year Accessibility Plan |
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City Council has adopted a Multi-Year Accessibility Plan, 2019-2023, Transit Accessibility Plan as well as Annual Status Reports which outline the City of Owen Sound's strategy to prevent and remove barriers as well as its priorities related to accessibility. These documents are available in accessible formats, upon request. |
| Accessibility Policies |
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The City policy related to accessible employment practices is available upon request. Policy CrS-HR62 - Accessible Customer Services Standards can be found under Policies on our By-laws and Policies webpage. |
| Training |
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The City of Owen Sound is committed to training all staff and volunteers in accessible customer service, other Ontario accessibility standards, and aspects of the Ontario Human Rights Code that relate to persons with disabilities. In addition, we will train:
Training of our employees and volunteers on accessibility relates to their specific roles. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. The City maintains records of the training provided, including the dates on which the training was provided and the number of individuals to whom it was provided. These training documents are available upon request. |
| Alternate Formats |
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Documents are available in various accessible formats or with communication support, on request, such as print, electronic, audio, large font, text only, or as a plain language summary. The City will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost. To request information in an alternate format, please contact the City Clerk's Department: City Clerks Department |
| Feedback |
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The City of Owen Sound welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Feedback may be provided by:
Customers can expect to hear back within one working day of receipt of the feedback. The City of Owen Sound ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request. The City's formal Feedback Process is available upon request. |
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