Report a Concern

If you have a concern about an animal, you are encouraged to contact the Owen Sound Animal Shelter at 519-372-1123. Issues with wild animals should be brought to the attention of the Ministry of Natural Resources and Forestry - 1-877-847-4274

More information is available on our Animal Services webpage.

The City's By-law Enforcement Officers review all complaints and schedule an inspection if necessary. If there is a violation, the Officers try to obtain voluntary compliance with our by-laws through public education and mediation. If this does not work, the next step includes a notice, an order or legal charges.

The City does not accept anonymous complaints. Complaints may be made by:

• Reporting a concern online
• Phone
• Email
• Letter mail
• In person

In serious situations, citizens are able to officially register a formal complaint with the City of Owen Sound. These official complaints are tracked and addressed confidentially. If someone wishes to register a formal complaint, they are asked to complete the Formal Complaints form and submit it to the City. You may complete the form online or download the form and submit it in any of the following manners:

• Mail: 808 2nd Avenue East, Owen Sound, Ontario N4K 2H3
• E-mail: feedback@owensound.ca
• Hand delivery to City Hall

Formal complaints are addressed in accordance with the City's Complaints Process Policy.

If a citizen feels a City employee has breached the Code of Ethics for Municipal Employees, they are able to officially request an inquiry into the employees' actions. This is a serious claim and is tracked and addressed confidentially.

If someone wishes to request an inquiry, they are asked to complete the Request an Inquiry form and submit it to the City. You may complete the form online or download the form and submit it by:

• Mail: 808 2nd Avenue East, Owen Sound, Ontario N4K 2H3
• E-mail: feedback@owensound.ca
• Hand delivery to City Hall